Refund policy
Because each Magnetude & Grace order is made to order using your uploaded photos, all sales are final once production begins.
Cancellations & Changes
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You may request a cancellation or change within 1 hour of placing your order.
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After 1 hour (or once production begins), we may not be able to cancel or make changes.
To request a cancellation/change, email us immediately at magnetudeandgrace@gmail.com with your order number.
Custom / Personalized Items
All custom items (including photo magnets) are non-returnable and non-refundable due to their personalized nature.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or we made an error (wrong item/quantity), we will make it right.
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Please contact us within 7 days of delivery at magnetudeandgrace@gmail.com
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Include your order number and clear photos of:
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the product(s)
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the packaging (including the shipping label)
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Resolution (our choice, based on the issue):
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A free replacement/remake of the affected item(s), or
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A partial refund for the affected item(s) if a replacement isn’t possible
Important: We do not offer unlimited revisions or remakes. This policy covers damage/defects or our mistake, not personal preference.
Photo Quality & Cropping Responsibility
We print the images you provide. Refunds/replacements are not issued for:
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low-resolution images
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screenshots
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dark/blurry photos
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results based on the customer’s cropping or image choices
Shipping Delays
Once your order has been shipped, carrier delays are outside our control. Shipping delays alone do not qualify for a refund.
Contact
For any refund or replacement request, email magnetudeandgrace@gmail.com with your order number and photos.